A psychological therapy service

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Welcome to italk

italk provides free treatment to people suffering from common mental health problems including depression, anxiety and stress.



About Us

italk provides free treatment to people suffering from common mental health problems including depression, anxiety and stress.

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What is italk?

italk is a free service for patients with depression, anxiety or stress. We are an Improving Access to Psychological Therapies (IAPT) service, which is delivered in partnership between Solent Mind and Southern Health NHS Foundation Trust.

italk is an NHS commissioned service for patients aged 16 and over who are registered with a GP in the following areas of Hampshire: Basingstoke, Bordon, Eastleigh, Fareham, Gosport, Havant, the New Forest, Petersfield, Romsey, Andover and Winchester. It is free to anyone who accesses it. 

italk has many different treatment options available but it is not a counselling service. The main therapy offered is Cognitive Behavioural Therapy (CBT) which is a talking therapy which looks at thoughts, feelings and behaviours and teaches coping strategies and other ways to manage how you are currently feeling. 

We deliver high quality psychological therapy, which is evidence based and in line with the National Institute of Clinical Excellence (NICE) guidelines. italk also offers employment support to its patients when they are struggling at work because of mental health problems or have had their mental health problems triggered by work-related stress.

To find out how you can access the service click here

To find out about our treatment options click here

If you still have questions have a look a our FAQs section click here

Once you have referred to the service - What can you expect?

Once you have contacted us and 'opted in’, we will arrange a time for you to have an initial assessment with one of our Step 2 Psychological Wellbeing Practitioners. This will be over the telephone and at a time to suit you. The telephone assessment will involve you completing some questionnaires which your GP may have already shown you. They are used to assess your level of depression or anxiety and you will be asked to complete them at every stage of your treatment plan. Our team use these to regularly review your treatment and ensure you are working towards recovery. Don’t worry though – they are quick to complete and will help you to see your progress over time.

Following your assessment, your Psychological Wellbeing Practitioner will discuss your individual needs and agree a programme of treatment with you. This may be with our Step 2 team who will provide treatment sessions by telephone; some people will require treatment from our Step 3 team which is delivered in face-to-face sessions. You will be assigned your own personal practitioner who will be skilled to support you for the duration of your treatment. 

How long will it take?

Step 2 - initial assessment followed by an average of 5 telephone treatment sessions.

Step 3 - initial assessment at Step 2, followed by an average of 13 face-to-face treatment sessions. 

You may find that you feel better sooner than expected, or you may choose to leave the service after fewer sessions than planned. Equally, you may find that things are not improving for you, in which case your practitioner will work with you to see if an onward referral to other services would be beneficial.

Generally, most people will complete their treatment and find that they have improved significantly. You will then be discharged from the service, and given the opportunity to provide feedback about your experience which we will use to develop and shape our service.


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