Updates on the response italk is taking to the Coronavirus (COVID-19) Pandemic.
As the situation progresses with the UK’s Coronavirus (COVID-19) outbreak, we will be updating this page regularly with guidance. Last update: 20.11.20, 10:45
In light of NHS and government guidance, we are taking the following actions in response to the Coronavirus (COVID-19) outbreak.
We have created this quick-reference status update as a quick way for you to see whether your treatment is likely to be affected. We will contact individual patients if there is any change to your treatment, and we will also update here.
We continue to welcome new referrals, and to do all we can to support the mental wellbeing of our community at this difficult time.
In order to ensure our service is able to support patients who most need our service, we have taken the following actions.
These steps aim to minimise the risk of infection to our patients and staff, particularly those in high risk groups.
We appreciate your patience and understanding whilst these measures are required.
In line with official guidance, all of our classes, courses and groups are now held online until further notice.
Our Managing Moods course is now available online as a webinar. This means patients will be able to watch our presenters live, and have the opportunity to ask questions using a typed Q&A feature. Patients will not need a microphone or camera, and can attend from a laptop, computer, tablet or smartphone.
New patients can book directly online, with new courses starting nearly every week. Find out more on our Managing Moods page.
Our public Wellbeing Classes are now available online using Zoom meetings. This means patients will have the option to turn on their camera and interact with each other and our facilitators. New patients can book directly online. Find our more on our Wellbeing Classes page.
SilverCloud reviews and telephone appointments will continue as business as usual.
We anticipate that where individual practitioners become unwell, we may need to ask you to reschedule your appointment or review, or to have this with another practitioner. We will do our best to minimise any delay or disruption to your treatment.
If you are unwell and need to reschedule your telephone appointment or SilverCloud review, please let us know by emailing email@example.com
You will not lose your session and we will do our best to resume your treatment as soon as possible once you have recovered.
Our Step 3 group therapies are now held by online video call.
In line with official guidance, patients suitable for a face-to-face appointment will be offered the option to have the appointment by telephone call or Video Appointment instead.
However, we are working towards offering face-to-face appointments in a covid-safe environment for patients who require this. Currently a limited number of face-to-face appointments are available for patients with a clinical need for face-to-face treatment, who are unable to access video appointments.
In order to enable our staff to work from home, please only contact us via:
We are not able to receive referrals or correspondence by post or fax at this time.
If you have any questions, please contact us by email on firstname.lastname@example.org or telephone 023 8038 3920.
Thank you for your patience and understanding whilst these measures are required.
We have launched a new email newsletter to help staff and volunteers that regularly refer or signpost to us to stay up to date with our service. We'll also share resources that we hope you'll find helpful in supporting your communities.