A psychological therapy service

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GP & Healthcare Professionals

In this section there is information for GPs and other healthcare professionals to find out information about the italk service, how they can refer their patients and what their patients can expect.



Making a referral

Who is suitable for a referral to italk?

  • Patients aged 16 and over - we have no upper age limit.

  • Those registered with a GP within an italk locality; Alton, Andover, Basingstoke, Bordon, Eastleigh, Fareham, Gosport, Havant, New Forest, Petersfield, Romsey and Winchester

  • Patients who are not currently engaging with other mental health services, this includes counselling. 

  • We are unable to work with people with high levels of chronicity, complexity or risk.

If you are unsure about a patient’s suitability for italk, please do not hesitate to contact us prior to referral.

How do I make a referral?

  • Patients may directly refer themselves to our service.

  • Alternatively, GPs and other healthcare professionals may refer patients by completing and returning a referral form. (click here for referral forms).

Referals can be sent to italk via:

Fax: 023 8061 3391
Email: WHCCG.italkreferrals@nhs.net 
Post: italk, 3rd Floor, Black Horse House, 8-10 Leigh Road, Eastleigh, SO50 9FH 

What happens after a referral has been made?

  • After italk has received a referral we will contact the patient to complete their registration and make an appointment. If italk is not the right service for them we will let them and the referrer know. 

  • We will let you know if we have been unable to contact the patient to complete their registration and have discharged them. 

  • An assessment typically lasts up to 45 minutes and takes place over the telephone, although face-to-face can be arranged under certain circumstances (e.g. if the patient has hearing difficulty).

Your involvement

What role do GPs and outside professionals play?

  • We ask the patients permission to share information with their GP. We will update GPs following assessment, upon any significant changes within treatment, and finally upon their discharge from the service. This correspondence will typically take place by letter, but occasionally it is helpful for us to speak with GPs by telephone, in which case we will contact you.

  • Should you have any queries about a patient you have referred, please do not hesitate to get in touch with us. 

Risk management

italk is not an emergency or crisis service and we are unable to provide urgent support.

Patients presenting with current high risk should not be referred to italk but should be referred directly to secondary care services in your area, such as the CMHT (community mental health team) or AMHT (acute mental health team)

italk provides psychological therapies for patients with mild to moderate anxiety and depression disorders. We are unfortunately not equipped to manage immediate high risk, and patients presenting as such may be more suitable for a referral to secondary care services.

At assessment, we will assess a patient’s risk to ensure it is manageable within italk, and we will work collaboratively with the patient to compose a management plan, should their risk escalate between appointments. Typically, a patients management plan will involve telephoning 111 or making an emergency GP appointment. Please note we are unable to monitor risk or provide support to patients between appointments.

During assessment and throughout treatment, we endeavour to monitor patients’ risk levels. Should risk escalate, it may no longer be appropriate for us to continue working with them. We may ask them to make an emergency GP appointment to review their care, or we may directly refer them to the CMHT or AMHT.

Information for GPs and Healthcare Professionals.

Click here for the information aimed at GPs and other Healthcare Professionals including how professionals can refer their patients to the service and the referral forms.