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italk Coronavirus (COVID-19) Updates

Updates on the response italk is taking to the Coronavirus (COVID-19) Pandemic.

As the situation progresses with the UK’s Coronavirus (COVID-19) outbreak, we will be updating this page regularly with guidance. Last update: 22.04.20, 14:30

In light of NHS and government guidance, we are taking the following actions in response to the Coronavirus (COVID-19) outbreak.

Quick Reference Status Update

We have created this quick-reference status update as a quick way for you to see whether your treatment is likely to be affected. We will contact individual patients if there is any change to your treatment, and we will also update here.

  • Relaxation Skills: Postponed until further notice.
  • Workplace wellbeing training: Postponed until further notice.
  • Managing Moods: Postponed until further notice.
  • SilverCloud: Continuing as planned.
  • Telephone Guided Self Help: Continuing as planned.
  • Group therapies: Postponed until further notice.
  • Couples and 1-1 Appointments: Continuing with adjustments. 
  • Referrals & Correspondence: By website, phone or email only

New referrals

We continue to welcome new referrals, and to do all we can to support the mental wellbeing of our community at this difficult time. 


Detailed Guidance

In order to ensure our service is able to support patients who most need our service, we have taken the following actions.

These steps aim to minimise the risk of infection to our patients and staff, particularly those in high risk groups.

We appreciate your patience and understanding whilst these measures are required. 

Relaxation Skills, Workplace Wellbeing & Managing Moods

In line with official guidance, we have postponed all classes, courses and groups until further notice.

All patients booked onto our sessions have been contacted to discuss next steps.

We are exploring the option to deliver these sessions online as a webinar.

SilverCloud & Telephone Guided Self-help

SilverCloud reviews and telephone appointments will continue as business as usual.

We anticipate that where individual practitioners become unwell, we may need to ask you to reschedule your appointment or review, or to have this with another practitioner. We will do our best to minimise any delay or disruption to your treatment.

If you are unwell and need to reschedule your telephone appointment or SilverCloud review, please let us know by emailing info@italk.org.uk

You will not lose your session and we will do our best to resume your treatment as soon as possible once you have recovered.

Group Therapies

In line with official guidance we have postponed all Step 3 group therapies until further notice.

All patients scheduled to attend a group session have been contacted to discuss next steps.

We are exploring the option to deliver these sessions online using video appointments.

Couples and 1-1 Face-to-Face Appointments

In line with official guidance, patients scheduled for a face-to-face appointment will be offered the option to have the appointment by telephone or video appointment instead.

You may choose to have your appointment by:

If, after discussing all the options with your therapist, you would prefer to postpone your treatment until it becomes possible to meet face-to-face, we will respect your wishes. 

In line with official guidance we will not be holding face-to-face appointments until further notice, for your safety. 

Referrals and correspondence

In order to enable our staff to work from home, please only contact us via:

  • This website for online referrals
  • Email at info@italk.org.uk 
  • Phone on 02380 383920

We are not able to receive referrals or correspondence by post or fax at this time.

The earlier technical issue with our phone lines has now been resolved. 


We are contacting all patients whose treatment may be affected to discuss your next steps. We will also update this page regularly. 

If you have any questions, please contact us by email on info@italk.org.uk or telephone 023 8038 3920.

We ask that you email if possible to help keep our phone lines open for urgent enquiries and patients that do not have internet access. 

Thank you for your patience and understanding whilst these measures are required.

News Updates

We have launched a new email newsletter to help staff and volunteers that regularly refer or signpost to us to stay up to date with our service. We'll also share resources that we hope you'll find helpful in supporting your communities.

Click here to subscribe.