A psychological therapy service

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GP & Healthcare Professionals

In this section there is information for GPs and other healthcare professionals to find out information about the italk service, how they can refer their patients and what their patients can expect.



Information for Professionals

Information for professionals and volunteers who signpost or refer patients to italk.

Our Area

italk is the Improving Access to Psychological Therapies (IAPT) service for patients registered with a GP surgery within the areas of Hampshire shown in green.

If your patient is registered with a GP outside of this area, use the NHS IAPT Finder to look for your local talking therapy service.

Map Labelled


As an IAPT service, our eligibility criteria follows national guidelines. 

We treat patients experiencing common mental health problems, such as:

  • Depression
  • Anxiety and anxiety disorders
  • Post Traumatic Stress Disorder
  • Obsessive Compulsive Disorder
  • Specific phobias

We can accept referrals for patients who are:

We are not able to accept referrals for patients who are:

  • Currently working with another mental health service, such as CMHT or counselling
  • Diagnosed with a severe or complex mental health condition such as bipolar, personality disorder or schizophrenia. 
  • Presenting with a high risk of harm to themselves or others.


Our Specialisms

Our team includes practitioners with specialist training to treat:

  • Patients with a long term physical health condition that is affecting their mental wellbeing, such as COPD, chronic pain, or diabetes.
  • New mums and dads in the perinatal period, to support their mental wellbeing.

We are unable to treat eating disorders, addiction, or bereavement.


Information about Patient Risk

italk does not have a crisis service and is unable to provide urgent support. Therefore we are unable to accept referrals for patients presenting with a high risk of harm to themselves or others. GPs should refer directly to the appropriate secondary care services.

For carers, signposters, community workers and other professionals without a direct referral route into secondary care, this NHS guidance on responding to a mental health crisis or emergency may be helpful.

Unsure? Contact us to discuss making a referral on 023 8038 3920 or email WHCCG.italkreferrals@nhs.net to request a call back.


How to Refer

Simply download our referral form from our professional referral page. 


Find out More

See the brochure below for an overview of our service. If the viewer below does not load, click here to download our italk service overview brochure.