This section contains the full range of our promotional materials and patient information leaflets in electronic format.
The section is for patients and healthcare professionals to provide feedback on any element of the service; we welcome constructive feedback in order to improve our service.
We hope you've had a positive experience with italk, but we are always grateful when patients share their experiences to help us to improve our service.
Complaints and Concerns
If you wish to make a formal complaint, please see the information below.
italk is a partnership between Solent Mind and Southern Health NHS Foundation Trust, and we follow the complaints and patient experience policies of each organisation, depending on which part of our service has been supporting you.
Solent Mind: If your most recent interaction with us was at Step 2, such as a telephone assessment, Managing Moods or telephone Guided Self-Help, please click here for our Step 2 complaints procedure.
Southern Health: If your most recent interaction with us was at Step 3, such as a face-to-face assessment, Cognitive Behavioural Therapy, or Transdiagnostic Group, please vist the Southern Health Customer Experience page for further information about our Step 3 complaints procedure.
Not sure? Contact us, and we'll guide you to the appropriate process.
If you'd like to share your experience with others to help people find the support they need, why not leave us a Google Review? These public reviews help italk show up when people search for local services, and sharing your experience could give someone the confidence to access support.
If you'd like to share your experience direclty with us, use the form below to give your feedback on our service and we will reply by email. Thank You.