In this section is the contact information if you need to get in touch with us. We are not an emergency service so if you need immediate support see the Urgent Help section.
Share your experience
At italk we put you first. We don't compromise on quality of care, and we're proud to say that 97% of our patients would recommend us if a friend or family member needed our support.
But we can only do that by understanding what's important to you, knowing what works well, and learning from our mistakes.
So please get in touch to share your experience and help us to keep improving our service.
If you've used our service and found that we did something really well or there's something you'd prefer we did differently, we'd like to hear from you.
Get in touch at firstname.lastname@example.org or use the form at the bottom of this page.
If you'd like to help other people to find our service and see whether it's right for them, we'd like to help you do that. Here are a few options:
If you're experiencing a problem with our service, we'll do our best to put things right.
Contact us on 023 8038 3920 or email email@example.com
Because italk is a partnership between Solent Mind and Southern Health NHS Trust, we follow the complaints process of each organisation, depending on which part of our service has been supporting you.
When you get in touch with us we will explain the process we will follow. But if you'd like to view our policies before speaking to us, please use the guide below:
If your most recent interaction with us was one of the following, we will usually follow the Solent Mind complaints procedure:
If your most recent interaction with us was one of the following, we will usually follow the Southern Health Customer Experience Process:
Please use the form below to contact us and we will respond as soon as we are able to.