A psychological therapy service

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In this section you can find answers to some of our most frequently asked questions.



Frequently Asked Questions

Q: Do I need to see my GP before accessing italk?

A: No, you can self-refer without seeing your GP


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Although you don't need to see your GP before accessing italk, you may find it helpful to speak to them about your mental health. They can check that your symptoms aren't being caused by other conditions. They can also discuss medication with you, prescribe medication if appropriate and, in some cases, provide a diagnosis.

At italk, we provide talking therapies to treat symptoms of common mental health conditions. We do not diagnose and we do not prescribe medication.

Q: What area does italk cover?

A: italk is the local talking therapy service for most of Hampshire

If your GP surgery is listed on one of the following pages, italk is your local talking therapy service:

If your GP isn't in one of these areas, you can find your local service on the NHS IAPT Finder.

Q: Can I access italk?

A: Yes, if you're aged 16 and over, you're registered with a GP in our area, and you're experiencing symptoms of a common mental health condition as your main problem.

If you're aged 15 or under, speak to your GP about support for children and young people. 

If you have been diagnosed with a severe and enduring mental health condition such as bipolar, schizophrenia or personality disorder, speak to your GP about your support options. IAPT services like italk are unable to treat patients with these conditions.

Q: Do I need to pay?

A: No, your treatment is free of charge on the NHS

italk is your local talking therapy service funded by the NHS to treat common mental health conditions.

Q: Can I have my appointments on evenings or weekends?

A: Our appointments are held 8am to 8pm, Monday to Thursday and 8am to 4.30pm on Fridays.

We understand that work, parenting and caring responsibilities can make it difficult to attend medical appointments in person. That's why we offer evening appointments, plus treatments by telephone and online, as well as face-to-face.

We are starting to trial video appointments as another option, if you are unable to travel to a face-to-face appointment. If you are invited to a face-to-face appointment and would like to try a video appointment, please let us know.

If you find it difficult to arrange time off for your treatment due to problems at work you may find it helpful to speak to our Employment Advisors.

Q: Can I reschedule my appointment?

A: Yes, if you are not able to attend your appointment, please let us know as soon as possible.

Call 023 8038 3920 or email info@italk.org.uk

We'll try to reschedule your appointment as soon as we can. We appreciate you letting us know as soon as you find out that you won't be able to attend, as it means we can offer that time to another patient. But if you're having regular appointments, you won't lose your regular slot.

We understand that unexpected issues arise, we just ask that you let us know. If you don't contact us, we may assume you no longer wish to use our service. To share our time fairly with all our patients, we will close your case if you miss two appointments without letting us know.