In this section you can find answers to some of our most frequently asked questions.
Although you don't need to see your GP before accessing italk, you may find it helpful to speak to them about your mental health. They can check that your symptoms aren't being caused by other conditions. They can also discuss medication with you, prescribe medication if appropriate and suggest helpful local services.
At italk, we provide talking therapies to treat symptoms of common mental health conditions. We do not diagnose and we do not prescribe medication.
If your GP is in the areas of Hampshire shown in purple on the map, italk is your local talking therapy service.
See below for your local talking therapy service, for GPs in the following areas:
Southampton or Dorset, your service is Steps to Wellbeing Steps 2 Wellbeing –
Portsmouth City, your service is Talking Change Talking Change – Homepage
North East Hants, Farnborough or Farnham, your service is Talkplus TalkPlus
Wiltshire, your service is Wiltshire IAPT
Or you can find your local service on the NHS IAPT Finder.
If you're aged 15 or under, speak to your GP about support for children and young people.
If you have been diagnosed with a severe and enduring mental health condition such as bipolar, schizophrenia or personality disorder, speak to your GP about your support options. IAPT services like italk are unable to treat patients with these conditions.
We may not be able to help if you require more specialist support than we can offer. For example if, alongside your symptoms of anxiety or depression, you are also experiencing symptoms of an eating disorder, drug or alcohol dependency, sexual dysfunction, gambling, porn or sex addiction. If this applies, please speak to your GP to be referred to the most relevant service.
As a primary care service we are unfortunately not equipped to support patients at risk to their own safety, or that of others. Please see our Urgent Help page for information about how to stay safe, and speak to your GP about accessing the most helpful service for your needs.
italk is your local talking therapy service funded by the NHS to treat common mental health conditions.
We understand that work, parenting and caring responsibilities can make it difficult to attend medical appointments in person. That's why we offer evening appointments, plus treatments by telephone and online, as well as face-to-face.
However, our evening appointments are very limited so there is typically a longer wait for these appointments. We encourage patients to use daytime appointments wherever possible, so that our evening appointments can be available for those who most need them.
If you find it difficult to arrange time off work for your treatment, you may find helpful guidance from Citizen’s Advice. You can also ask your italk practitioner to introduce you to our Employment Advisors
Call 023 8038 3920 or email email@example.com
If we are able to reschedule your appointment, we will do this as soon as possible. However, please be aware that this may not be possible. Out of respect for patients on our waiting list, we do not reschedule appointments in a way that would result in a delay to the next patient starting treatment.
We ask all patients to prioritise their italk sessions in the same way that you prioritise any healthcare appointment. Like many NHS services, cancellations and missed appointments waste treatment time, meaning people have to wait longer for our support. We appreciate you prioritising your sessions, to ensure everyone can receive the treatment they need as soon as possible.
However, we understand that unexpected issues arise, and we ask that you let us know as soon as you are aware that you will not be able to attend your appointment. If you don't contact us, we may assume you no longer wish to use our service. To share our time fairly with all our patients, we will close your file if you miss two appointments without letting us know.
Also see below for guidance on how to test your Microphone and Camera if these are needed for your appointement or workshop. Please note most of our courses do not use your camera or microphone, your course or session details will explicitly mention testing your microphone and camera if these are needed.
To register with your local GP you will usually need to complete an application form, have proof of identity and proof of address. If you need help with registering please contact the GP surgery you wish to join.