A psychological therapy service

Get in touch:

Get in touch

In this section is the contact information if you need to get in touch with us. We are not an emergency service so if you need immediate support see the Urgent Help section.



Information for Professionals & how to make a professional referral

Our Area

italk is the Improving Access to Psychological Therapies (IAPT) service for patients registered with a GP surgery within the areas of Hampshire shown in green.

If your patient is registered with a GP outside of this area, use the NHS IAPT Finder to look for your local talking therapy service.

For the full list of GP surgeries we work with see our italk Service page or click here.




As an IAPT service, our eligibility criteria follows national guidelines. 

We treat patients experiencing common mental health problems, such as:

  • Depression
  • Anxiety and anxiety disorders
  • Post Traumatic Stress Disorder
  • Obsessive Compulsive Disorder
  • Specific phobias

We can accept referrals for patients who are:

  • Aged 16 or over at the time of referral (no upper age limit)
  • Registered with a GP in our area (see map and link to GP list above)

We are not able to accept referrals for patients who are:

  • Currently working with another mental health service, such as CMHT or counselling
  • Diagnosed with a severe or complex mental health condition such as bipolar, personality disorder or schizophrenia. 
  • Presenting with a high risk of harm to themselves or others.


Our Specialisms

Our team includes practitioners with specialist training to treat:

  • Patients with a long term physical health condition that is affecting their mental wellbeing, such as COPD, chronic pain, or diabetes.
  • New mums and dads in the perinatal period, to support their mental wellbeing.

We are unable to treat eating disorders, addiction, or bereavement.


Information about Patient Risk

italk does not have a crisis service and is unable to provide urgent support. Therefore we are unable to accept referrals for patients presenting with a high risk of harm to themselves or others. GPs should refer directly to the appropriate secondary care services.

For carers, signposters, community workers and other professionals without a direct referral route into secondary care, this NHS guidance on responding to a mental health crisis or emergency may be helpful.

Unsure? Contact us to discuss making a referral on 023 8038 3920 or email WHCCG.italkreferrals@nhs.net to request a call back.


How to Refer

Patients can self-refer to italk online or by calling 023 8038 3920

GPs and other professionals can complete the referral form below and send it to:

Secure email: WHCCG.italkreferrals@nhs.net


Note regarding COVID-19 (Coronavirus)

We are not currently able to accept referrals by fax or post. To enable our staff to work from home, we are only accepting referrals by email during this time.


Stay Up to Date 

On this page you can find all our latest leaflets and posters to download and share with your community.

Want to stay in the loop? Sign up to our italk signposter newsletter.
It's our mailing list for anyone who signposts or refers to our service. We share new developments, resources and events relevant to you and the people you support. We don't email too often, and you can unsubscribe at any time. 

Please note: Due to the Coronavirus pandemic, our office is closed and we are unable to distribute paper resources. Thank you for your understanding. 


Find out More

See the brochure below for an overview of our service. If the viewer below does not load, click here to download our italk service overview brochure.


italk Overview

italk Overview (Doc)

An overview of all italk's services
Click here to download

italk Health Quick-Reference Poster

italk Health Quick-Reference Poster (Doc)

A quick-reference A4 poster for your office or clinic.
Click here to download

Professional's Guide to italk Health

Professional's Guide to italk Health (Doc)

How italk can support patients with a long-term physical health condition.
Click here to download

Professional Referral Form

Professional Referral Form (Doc)

Updated December 2020
Click here to download

italk leaflet

italk leaflet (Doc)

Download to print or share digitally.
Click here to download

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